General Terms and Conditions of Sale (GTC) – Flaash & co FZCO

General Terms and Conditions
of Sale (GTC) – Flaash & co FZCO

General Terms and Conditions of Sale
(GTC) – Flaash & co FZCO

Last updated: January 2026

Note: The original English version of these GTC shall be the reference version and shall prevail in the event of a dispute, including concerning its translation into Arabic.

1. Preamble and Scope

1. Preamble and Scope

1. Preamble and Scope

1.1. These General Terms and Conditions of Sale (hereinafter the “GTC”) govern the contractual relationship between FLAASH & CO FZCO (hereinafter “Flaash”), registered in Dubai Silicon Oasis (DSO) under No. 44860, and any professional client (hereinafter the “Client”) seeking event venue sourcing, teambuilding activity sourcing, and related services within the Gulf Cooperation Council (GCC), including but not limited to the UAE, the Kingdom of Saudi Arabia (KSA), and the State of Qatar.


1.2. The Client is any legal entity (company, government entity, NGO, association, or any other professional structure), expressly excluding private individuals or consumers.


1.3. Any booking, confirmation, or acceptance of a quote by the Client implies full, unconditional, and irrevocable acceptance of these GTC

2. Purpose and Role of FLAASH

2. Purpose and Role of FLAASH

2. Purpose and Role of FLAASH

2.1. Reseller Role: Flaash acts exclusively as a reseller of event-related services (including but not limited to hotels, venues, meeting spaces, catering, audiovisual or technical providers, and teambuilding activity providers). Flaash purchases the services from partner venues or activity providers in its own name and resells them to the Client under a single commercial agreement.


2.2. Nature of Obligation: Flaash is not the organizer, operator, or final executor of the on-site services or teambuilding activities. Its obligation is strictly a best-effort obligation limited to sourcing venues or activities, coordinating requirements, requesting professional quotations, and structuring the commercial proposal.


2.3. Exclusion of Operational Liability: Flaash assumes no obligation of result regarding the execution, quality, or conformity of services or activities provided by the partner venues or providers. The partner venue, activity provider, and the Client remain solely responsible for the operational execution of the event or activity.


2.4 Role and Regulatory Responsibility: Flaash acts exclusively as a commercial intermediary facilitating the sourcing, negotiation, and commercial structuring of event-related services and teambuilding activities on behalf of the Client. Flaash does not act as the event organizer, promoter, or local event operator, and does not apply for, issue, manage, supervise, or guarantee the obtaining of any permits, licenses, governmental approvals, or regulatory clearances required for the organization or execution of the event or activity. All regulatory approvals, permits, and authorizations required for the event or activity—including, without limitation, those relating to public or private gatherings, attendees, speakers, performers, sponsorship, branding, security, crowd control, audiovisual equipment, music rights, alcohol service (where legally permitted), food and beverage service, health and safety compliance, customs clearance, or any activity subject to prior authorization under applicable local laws—remain the sole and exclusive responsibility of the partner venue, activity provider, the Client, and/or any duly licensed and locally authorized service provider. The Client acknowledges that regulatory requirements may vary depending on the country, emirate, municipality, or authority having jurisdiction, particularly within the UAE, KSA, and Qatar, and that non-compliance may result in refusal, suspension, modification, cancellation of the event or activity, or sanctions imposed by competent authorities. Flaash shall not be held liable for any refusal, delay, restriction, withdrawal, or non-compliance related to such permits or authorizations, nor for any direct or indirect consequences arising therefrom.

2.5. Client Representations & Warranties: The Client represents and warrants to Flaash that:
a. It has full legal capacity and authority to organize the Event, teambuilding activities, and enter into these GTC;
b. It shall obtain and maintain, at its sole cost and responsibility, all permits, licenses, authorizations, or approvals required under applicable local laws, including but not limited to laws governing public gatherings, audiovisual services, alcohol, food and beverage service, security, and health and safety;
c. It shall ensure compliance with all applicable regulations of the country, emirate, municipality, or authority having jurisdiction over the Event or activity, including in the UAE, KSA, and Qatar;
d. It shall indemnify, defend, and hold harmless Flaash against any claims, fines, penalties, or losses arising from the Client’s failure to obtain or comply with such permits, licenses, authorizations, or regulations;
e. It acknowledges that Flaash relies on these representations and warranties in providing its services, and any breach shall relieve Flaash of any liability whatsoever.

2.1. Reseller Role: Flaash acts exclusively as a reseller of event-related services (including but not limited to hotels, venues, meeting spaces, catering, audiovisual or technical providers, and teambuilding activity providers). Flaash purchases the services from partner venues or activity providers in its own name and resells them to the Client under a single commercial agreement.


2.2. Nature of Obligation: Flaash is not the organizer, operator, or final executor of the on-site services or teambuilding activities. Its obligation is strictly a best-effort obligation limited to sourcing venues or activities, coordinating requirements, requesting professional quotations, and structuring the commercial proposal.


2.3. Exclusion of Operational Liability: Flaash assumes no obligation of result regarding the execution, quality, or conformity of services or activities provided by the partner venues or providers. The partner venue, activity provider, and the Client remain solely responsible for the operational execution of the event or activity.


2.4 Role and Regulatory Responsibility: Flaash acts exclusively as a commercial intermediary facilitating the sourcing, negotiation, and commercial structuring of event-related services and teambuilding activities on behalf of the Client. Flaash does not act as the event organizer, promoter, or local event operator, and does not apply for, issue, manage, supervise, or guarantee the obtaining of any permits, licenses, governmental approvals, or regulatory clearances required for the organization or execution of the event or activity. All regulatory approvals, permits, and authorizations required for the event or activity—including, without limitation, those relating to public or private gatherings, attendees, speakers, performers, sponsorship, branding, security, crowd control, audiovisual equipment, music rights, alcohol service (where legally permitted), food and beverage service, health and safety compliance, customs clearance, or any activity subject to prior authorization under applicable local laws—remain the sole and exclusive responsibility of the partner venue, activity provider, the Client, and/or any duly licensed and locally authorized service provider. The Client acknowledges that regulatory requirements may vary depending on the country, emirate, municipality, or authority having jurisdiction, particularly within the UAE, KSA, and Qatar, and that non-compliance may result in refusal, suspension, modification, cancellation of the event or activity, or sanctions imposed by competent authorities. Flaash shall not be held liable for any refusal, delay, restriction, withdrawal, or non-compliance related to such permits or authorizations, nor for any direct or indirect consequences arising therefrom.


2.5. Client Representations & Warranties: The Client represents and warrants to Flaash that:
 a. It has full legal capacity and authority to organize the Event, teambuilding activities, and enter into these GTC;
 b. It shall obtain and maintain, at its sole cost and responsibility, all permits, licenses, authorizations, or approvals required under applicable local laws, including but not limited to laws governing public gatherings, audiovisual services, alcohol, food and beverage service, security, and health and safety;
 c. It shall ensure compliance with all applicable regulations of the country, emirate, municipality, or authority having jurisdiction over the Event or activity, including in the UAE, KSA, and Qatar;
 d. It shall indemnify, defend, and hold harmless Flaash against any claims, fines, penalties, or losses arising from the Client’s failure to obtain or comply with such permits, licenses, authorizations, or regulations;
 e. It acknowledges that Flaash relies on these representations and warranties in providing its services, and any breach shall relieve Flaash of any liability whatsoever.

2.1. Reseller Role: Flaash acts exclusively as a reseller of event-related services (including but not limited to hotels, venues, meeting spaces, catering, audiovisual or technical providers, and teambuilding activity providers). Flaash purchases the services from partner venues or activity providers in its own name and resells them to the Client under a single commercial agreement.


2.2. Nature of Obligation: Flaash is not the organizer, operator, or final executor of the on-site services or teambuilding activities. Its obligation is strictly a best-effort obligation limited to sourcing venues or activities, coordinating requirements, requesting professional quotations, and structuring the commercial proposal.


2.3. Exclusion of Operational Liability: Flaash assumes no obligation of result regarding the execution, quality, or conformity of services or activities provided by the partner venues or providers. The partner venue, activity provider, and the Client remain solely responsible for the operational execution of the event or activity.


2.4 Role and Regulatory Responsibility: Flaash acts exclusively as a commercial intermediary facilitating the sourcing, negotiation, and commercial structuring of event-related services and teambuilding activities on behalf of the Client. Flaash does not act as the event organizer, promoter, or local event operator, and does not apply for, issue, manage, supervise, or guarantee the obtaining of any permits, licenses, governmental approvals, or regulatory clearances required for the organization or execution of the event or activity. All regulatory approvals, permits, and authorizations required for the event or activity—including, without limitation, those relating to public or private gatherings, attendees, speakers, performers, sponsorship, branding, security, crowd control, audiovisual equipment, music rights, alcohol service (where legally permitted), food and beverage service, health and safety compliance, customs clearance, or any activity subject to prior authorization under applicable local laws—remain the sole and exclusive responsibility of the partner venue, activity provider, the Client, and/or any duly licensed and locally authorized service provider. The Client acknowledges that regulatory requirements may vary depending on the country, emirate, municipality, or authority having jurisdiction, particularly within the UAE, KSA, and Qatar, and that non-compliance may result in refusal, suspension, modification, cancellation of the event or activity, or sanctions imposed by competent authorities. Flaash shall not be held liable for any refusal, delay, restriction, withdrawal, or non-compliance related to such permits or authorizations, nor for any direct or indirect consequences arising therefrom.


2.5. Client Representations & Warranties: The Client represents and warrants to Flaash that:
 a. It has full legal capacity and authority to organize the Event, teambuilding activities, and enter into these GTC;
 b. It shall obtain and maintain, at its sole cost and responsibility, all permits, licenses, authorizations, or approvals required under applicable local laws, including but not limited to laws governing public gatherings, audiovisual services, alcohol, food and beverage service, security, and health and safety;
 c. It shall ensure compliance with all applicable regulations of the country, emirate, municipality, or authority having jurisdiction over the Event or activity, including in the UAE, KSA, and Qatar;
 d. It shall indemnify, defend, and hold harmless Flaash against any claims, fines, penalties, or losses arising from the Client’s failure to obtain or comply with such permits, licenses, authorizations, or regulations;
 e. It acknowledges that Flaash relies on these representations and warranties in providing its services, and any breach shall relieve Flaash of any liability whatsoever.

2.1. Reseller Role: Flaash acts exclusively as a reseller of event-related services (including but not limited to hotels, venues, meeting spaces, catering, audiovisual or technical providers, and teambuilding activity providers). Flaash purchases the services from partner venues or activity providers in its own name and resells them to the Client under a single commercial agreement.


2.2. Nature of Obligation: Flaash is not the organizer, operator, or final executor of the on-site services or teambuilding activities. Its obligation is strictly a best-effort obligation limited to sourcing venues or activities, coordinating requirements, requesting professional quotations, and structuring the commercial proposal.


2.3. Exclusion of Operational Liability: Flaash assumes no obligation of result regarding the execution, quality, or conformity of services or activities provided by the partner venues or providers. The partner venue, activity provider, and the Client remain solely responsible for the operational execution of the event or activity.


2.4 Role and Regulatory Responsibility: Flaash acts exclusively as a commercial intermediary facilitating the sourcing, negotiation, and commercial structuring of event-related services and teambuilding activities on behalf of the Client. Flaash does not act as the event organizer, promoter, or local event operator, and does not apply for, issue, manage, supervise, or guarantee the obtaining of any permits, licenses, governmental approvals, or regulatory clearances required for the organization or execution of the event or activity. All regulatory approvals, permits, and authorizations required for the event or activity—including, without limitation, those relating to public or private gatherings, attendees, speakers, performers, sponsorship, branding, security, crowd control, audiovisual equipment, music rights, alcohol service (where legally permitted), food and beverage service, health and safety compliance, customs clearance, or any activity subject to prior authorization under applicable local laws—remain the sole and exclusive responsibility of the partner venue, activity provider, the Client, and/or any duly licensed and locally authorized service provider. The Client acknowledges that regulatory requirements may vary depending on the country, emirate, municipality, or authority having jurisdiction, particularly within the UAE, KSA, and Qatar, and that non-compliance may result in refusal, suspension, modification, cancellation of the event or activity, or sanctions imposed by competent authorities. Flaash shall not be held liable for any refusal, delay, restriction, withdrawal, or non-compliance related to such permits or authorizations, nor for any direct or indirect consequences arising therefrom.


2.5. Client Representations & Warranties: The Client represents and warrants to Flaash that:
 a. It has full legal capacity and authority to organize the Event, teambuilding activities, and enter into these GTC;
 b. It shall obtain and maintain, at its sole cost and responsibility, all permits, licenses, authorizations, or approvals required under applicable local laws, including but not limited to laws governing public gatherings, audiovisual services, alcohol, food and beverage service, security, and health and safety;
 c. It shall ensure compliance with all applicable regulations of the country, emirate, municipality, or authority having jurisdiction over the Event or activity, including in the UAE, KSA, and Qatar;
 d. It shall indemnify, defend, and hold harmless Flaash against any claims, fines, penalties, or losses arising from the Client’s failure to obtain or comply with such permits, licenses, authorizations, or regulations;
 e. It acknowledges that Flaash relies on these representations and warranties in providing its services, and any breach shall relieve Flaash of any liability whatsoever.

3. Quote, Contract, and Booking Validation

3. Quote, Contract, and Booking Validation

3. Quote, Contract, and Booking Validation

3.1. Quotes issued by Flaash are valid only for the period specified therein and do not constitute a firm reservation of any venue or activity.


3.2. Validation and Confirmation: A booking becomes firm and definitive only once all of the following cumulative conditions are met:

a. The Client has signed and returned the present GTC;

b. The Client has accepted and signed the partner venue’s or activity provider’s own general terms and conditions;

c. Flaash has received the required down payment (70% of the total amount, or 100% if the event or activity date is less than thirty (30) days away).


3.3. Venue/Activity Confirmation: Availability is confirmed only upon receipt of the down payment by Flaash and written confirmation from the partner venue or activity provider. Flaash does not guarantee availability prior thereto.

4. Prices, Payment, and Penalties

4. Prices, Payment, and Penalties

4. Prices, Payment, and Penalties

4.1. Prices and Taxes: Prices are established and invoiced exclusively in Emirati Dirhams (AED). Any indication in SAR or QAR is purely informative. The price is net of all taxes, duties, or charges. The Client remains solely responsible for any applicable VAT or local taxes under their applicable legislation, including reverse charge mechanisms.


4.2. Payment Terms and Exchange Risk: All payments must be made in AED. Any exchange costs, bank fees, or currency losses are borne exclusively by the Client. Only the net amount credited to Flaash’s bank account shall be considered as payment.


4.3. Balance: The balance must be paid no later than seven (7) calendar days prior to the event or activity date.


4.4. Late Payment: In the event of late payment, Flaash reserves the right to suspend or cancel the booking, retain sums already paid, and apply late payment penalties in accordance with UAE law.


4.5. Any additional expense incurred on-site shall be re-invoiced to the Client.

5. Cancellation Policy and Modifications

5. Cancellation Policy and Modifications

5. Cancellation Policy and Modifications

5.1. Cancellation conditions are strictly those imposed by the partner venue or activity provider.


5.2. Any refund is calculated based on the venue’s or activity provider’s cancellation policy and applies to the total amount paid to Flaash, including its commercial margin.


5.3. Any cancellation or modification must be notified in writing. The date of receipt shall determine the applicable conditions.

6. Liability and Warranty

6. Liability and Warranty

6. Liability and Warranty

6.1. Flaash shall not be held liable for any damage, loss, or non-performance arising from services or activities provided by partner venues or providers.


6.2. The Client is solely responsible for obtaining appropriate event or activity insurance.


6.3. Flaash’s total liability, under any legal basis whatsoever, is strictly limited to the commercial margin actually received for the relevant booking.


6.4. Indemnification The Client shall indemnify and hold harmless Flaash against any claim arising from the execution of the event or activity, use of the premises, or breach of these GTC.


6.5 Regulatory Disclaimer: Without prejudice to the foregoing provisions, Flaash shall bear no liability whatsoever for any consequence arising from the absence, refusal, delay, withdrawal, or non-compliance of any regulatory permit, license, or governmental authorization, as expressly stated in Article 2.4.

7. Complaints

7. Complaints

7. Complaints

Any complaint must be submitted in writing within five (5) days following the end of the event or activity. No claim shall be admissible thereafter.

8. Intellectual Property

8. Intellectual Property

8. Intellectual Property

All documents, quotes, proposals, visuals, and materials transmitted by Flaash remain its exclusive property.

9. Force Majeure

9. Force Majeure

9. Force Majeure

Flaash shall not be liable for any failure resulting from force majeure as defined under UAE law or affecting the partner venue or activity provider.

10. Modification of the GTC

10. Modification of the GTC

10. Modification of the GTC

Flaash reserves the right to modify these GTC at any time. The version in force at the date of booking shall apply.

11. Governing Law and Dispute Resolution

11. Governing Law and Dispute Resolution

11. Governing Law and Dispute Resolution

11.1. Governing Law These GTC are governed by the laws of the United Arab Emirates as applicable in the Emirate of Dubai, subject to mandatory local laws of the event or activity location.


11.2. Arbitration Any dispute shall be finally settled by arbitration under the rules of the Dubai International Arbitration Centre (DIAC). The seat of arbitration shall be Dubai, and the language shall be English.