Last updated: October 2025
Note: The original English version of these GTC shall be the reference version and shall prevail in the event of a dispute, including concerning its translation into Arabic.
1.1. These General Terms and Conditions of Sale (hereinafter "GTC") govern the contractual relationship between the company FLAASH & CO FZCO (hereinafter "Flaash"), registered in Dubai Silicon Oasis (DSO) under No. 44860, and any professional client (hereinafter "the Client") seeking event venue sourcing and organization services within the Gulf Cooperation Council (GCC), including the United Arab Emirates (UAE), Saudi Arabia, and Qatar.
1.2. The Client is any legal entity (company, government entity, NGO, association, or any other professional structure), excluding private individuals or consumers.
1.3. The placement of a booking by the Client implies full and unreserved adherence to these GTC.
2.1. Reseller Role: Flaash acts exclusively as a reseller of event services (hotels, reception spaces, catering, technical providers, etc.). As such, Flaash purchases the services from the partner venue or provider in its own name, and then resells them to the Client under a single contract.
2.2. Nature of Obligation: Flaash is not the organizer, operator, or final executor of the on-site services. Flaash's obligation is a best-effort obligation limited to sourcing, coordinating needs, obtaining professional quotes from partner venues, and preparing the commercial proposal.
2.3. Exclusion of Operational Liability: Flaash assumes no obligation of result regarding the proper execution of services provided by the final venues or providers. The Client and the partner venue are solely responsible for the successful hosting and execution of the services at the event venue.
3.1. Quotes issued by Flaash are valid for the duration specified on the document and do not constitute a firm reservation of the venue.
3.2. Validation and Confirmation: An event booking becomes firm and definitive only when all the following cumulative conditions are met: a. The Client has returned the signed Flaash GTCs; b. The Client has accepted and signed the partner venue's general terms and conditions of sale ( or booking); c. Flaash has received the corresponding down payment (70% of the total amount or 100% if the event date is less than 30 days away).
3.3. Venue Confirmation: Venue availability is confirmed only after Flaash's receipt of the down payment and the written confirmation from the partner venue. Flaash does not guarantee venue availability prior to these elements.
4.1. Price and Quote (Exclusion of Taxes): Prices are established and invoiced in Emirati Dirhams (AED). The quote may be issued in the Client's local currency (SAR or QAR) purely for informational purposes. The effective exchange rate will be that in force on the invoice date, and only the AED amount shall prevail for settlement. The price reflects the total amount of services invoiced by Flaash, including the cost of the partner venue's services and Flaash's compensation for its services. The price indicated is net of all taxes, duties, fees, or charges. The Client is solely and entirely responsible for calculating and paying the VAT or any other applicable tax in their country (KSA, Qatar, etc.) based on local tax legislation (including through the reverse charge mechanism).
4.2. Payment Terms and Exchange Risk: Payment is due to Flaash exclusively in Emirati Dirhams (AED). The Client is responsible for all exchange fees, bank charges, or losses due to currency fluctuations related to the conversion of SAR or QAR (or other currency) into AED. The net amount credited to Flaash's bank account in AED will be considered the amount of payment received.
4.3. Balance: The balance of the payment must be settled no later than seven (7) calendar days before the event date.
4.4. Late Payment and Suspension: In the event of failure to pay the balance by the agreed due date, Flaash reserves the right to: a. Consider the booking as canceled by the Client due to their exclusive fault, with sums already paid remaining due; b. Suspend the performance of its obligations or cancel the booking with the partner venue; c. Apply late payment penalties according to the legal rate applicable in the United Arab Emirates.
4.5. Any additional expense incurred on-site will be re-invoiced to the Client.
5.1. Partner Conditions: The applicable cancellation conditions, particularly regarding the penalty or refund percentage, are strictly and entirely those set by the concerned partner venue.
5.2. Refund Amount: The amount of the refund the Client may claim is calculated by applying the cancellation percentage defined by the partner venue to the Total Quote Amount paid to Flaash. Flaash commits to guaranteeing this percentage on the total amount, including the portion corresponding to its own compensation.
5.3. Formalism: Any request for cancellation or modification must be made in writing to Flaash's contractual address. The date of receipt of this writing shall be authoritative for the application of cancellation conditions.
6.1. Exclusion of Liability: Flaash acts exclusively as a reseller and cannot be held responsible for any damage, loss, non-performance, or incident occurring during the event or resulting from the services of the partner venues.
6.2. Insurance: The Client is responsible for obtaining and the validity of any event insurance. Flaash strongly recommends this subscription but has no obligation to verify the validity of said insurance.
6.3. Cap on Liability: Notwithstanding any provision to the contrary, and to the extent permitted by applicable law, Flaash's total and cumulative liability to the Client under or in connection with these GTC, whether contractual, tortious, or otherwise, shall be limited to the amount of the commercial margin actually received by Flaash for the concerned booking.
6.4. Indemnification: The Client undertakes to defend, indemnify, and hold harmless Flaash against any claim, loss, damage, cost, or expense suffered by itself or third parties resulting from the poor execution of the event by the partner venue, the use of the premises, or any breach by the Client of these GTC.
Any complaint related to Flaash's service must be submitted in writing within a maximum period of five (5) days after the end of the event. After this period, no complaint will be admissible.
All elements transmitted by Flaash (quotes, proposals, visuals, texts, etc.) remain the exclusive property of Flaash & Co FZCO.
Flaash shall not be held liable in case of impossibility to perform its obligations resulting from a case of force majeure as defined under the law of the United Arab Emirates, nor for the consequences of force majeure events affecting the partner venue.
Flaash reserves the right to modify these GTC at any time. The new conditions will be applicable upon their publication or notification to the Client for any new booking.
11.1. Governing Law: These GTC are governed by the Federal Law of the United Arab Emirates as applicable in the Emirate of Dubai. Notwithstanding the foregoing, the provisions of mandatory local laws applicable to the actual place of execution of the event (UAE, KSA, or Qatar) shall prevail only over clauses of these GTC that conflict with them.
11.2. Dispute Resolution (Arbitration): Any dispute, controversy, or claim arising out of or relating to these GTC, including their validity, nullity, breach, or termination, shall be finally settled by arbitration administered by the Dubai International Arbitration Centre (DIAC), in accordance with its Arbitration Rules in force. The seat of the arbitration shall be Dubai, and the language of the proceedings shall be English.